Frequently Asked Questions
1. What is Zida all about?
At ZIDA, we create clothing designed to empower your journey. Our mission is to inspire self-love, growth, and authenticity through pieces that make you feel confident and unstoppable. Want to learn more?
2. How do I know what size to order?
We provide a detailed size guide on each product page to help you find the perfect fit. If you're unsure, feel free to reach out to our customer service team for personalized advice. You can also view our size charts here.
3. What materials are your clothes made from?
We focus on high-quality, sustainable fabrics that feel good on your skin and are built to last. Materials are selected for comfort and performance depending on the individual product style needs.
4. How can I track my order?
Once your order is shipped, you'll receive an email with tracking details. You can use this information to follow your package's journey until it arrives at your doorstep.
5. Do you ship internationally?
Yes but only to Canada at this time. We ship within the United States and Canada. Please stay tuned for updates on our ongoing expansion internationally!
6. Can I return or exchange my order?
For US based customers, we offer returns and exchanges within 30 days of purchase. Items must be unused and in their original condition.
For Canada based customers we do not currently offer returns or exchanges. If you have issues with your order please email customersupport@gohala.com
For additional information on returns and exchanges, visit our returns and exchanges page by clicking here.
7. How do I care for my ZIDA clothing?
To keep your clothes in top condition, we recommend following the care instructions on the label. Most of our items can be machine washed on a gentle cycle. For more delicate fabrics, we suggest hand washing or dry cleaning. We also strongly encourage non-corrosive detergents.
8. Can I collaborate with ZIDA?
We love partnering with like-minded creators and brands. If you're interested in a collaboration, please reach out to us through our ambassador page, and we’ll get in touch.
9. Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. You can purchase them directly from our website at the following link.
10. How can I stay updated on new arrivals and promotions?
Sign up for our newsletter to receive updates on new collections, exclusive promotions, and events. Follow us on social media for the latest news as well! You can subscribe by clicking here!
11. Do you sell men's apparel?
We do not currently but stick around for updates on expansion plans in the future by subscribing to our listserv.
More questions? Contact us at customersupport@gohala.com